Black Book: Feedback Systems. Why many feedbacks don’t work and what to do about it

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About the book

You, as an HR professional, or a leader caring for your team, know how crucial getting feedback is. You might be considering or already have adopted a feedback system in your company. Are you more than just a “user”? Can you say that you are a successful “achiever”?

Improve your feedbacksystem and avoid the most common mistakes.

The “Black Book: Feedback Systems. Why many feedbacks don’t work and what to do about it” is the ultimate practitioners’ guide that helps you avoid the 20+1 most common mistakes in Employee Opinion Surveys and 360 Feedbacks. It reveals what are these mistakes, why are they reoccurring among companies and at what phase of the feedback process: during the choice of the system, the survey design, or may be even after receiving the reports. Be aware and learn everything about the potential pitfalls. Get applicable guidelines inspired by the several decades of the author’s practice.


This is a limited time offer. After the offers expires, the book will be published with a bookstore price of 9.99 EUR



Fill in the registration form and you will get a link to download the e-book in the most suitable file format for you.

"Are you upset about the feedback I gave you?"– "Of course not."


"On paper we have a perfect team."


"… do the leaders really show thatthey care about the opinions..."


Check the status of your feedback system

Apart from providing insightful advice on how to avoid the most common mistakes in designing and handling feedback system, this practitioners’ guide gives you free access to the first of its kind online self-assessment tool.

Answer the questions and receive an immediate free report which analyzes the quality of your feedback system in detail. The report indicates where you might have gaps in your feedback processes or which flaws discussed in the book are present in your system.

So, waste no more time and check whether the efforts you invest in feedback systems are giving substantial results and whether this system is fit for purpose!

Register and download the free book now and get access to the first self-assessment tool that gives you instant analysis of your feedback system quality!


About the author

After his studies in human resources and organization development, Guido graduated as a Master in Education in Munich/Germany.

Since 1982, he is a practitioner in corporate training and HRD, especially in Leadership Development and Change Management, having continuous professional development in the US and the UK. He has been a speaker at several HRD conferences held by professional institutes like ATD, CIPD, IFTDO, DGFP and others and is an author of numerous publications.

Guido is the CEO of Lead1ng AG, an international consultancy group that serves clients from various industries (especially services, financial services, hi tech, logistics, food & pharmaceuticals). Services focus on HRD and OD, especially Leadership Development and Change Management. So far, the group has worked in over 50 countries.

As part of such programs, he gained a lot of insight into corporate practices and consulted many companies to implement and run state of the art feedback systems.


Our Feedback systems

This free copy of the e-book is available thanks to LS-S Leadership Support – your partner to help you digitalize workflows and develop innovative tools in Human Resources, Leadership and Organizational Development. With their product developers and digital visionaries, LS-S will lead you into enriching your HR and project management user experience and gaining more value to the client by using pragmatic software solutions.

Are your feedback processes user-friendly and innovative?

Are they tailor-made according to your company’s needs?

Discover the LS-S feedback tools – with a whole set of adaptive features, relevant to your organization: